100% Money-Back Guarantee for Complete Satisfaction

1. Refund Policy

At YoofibreShop, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may qualify for a refund under the terms below.

1.1 Eligibility for Refund

To qualify for a refund, the following conditions must be met:

• Items must be in their original condition — unused, unworn, and with all packaging intact.
• Refund requests must be submitted within 30 days of delivery.
• Proof of purchase (order confirmation or receipt) is required.
• Returns must be sent with a trackable shipping method, and tracking details shared with our support team.

1.2 Non-Refundable Items

The following items are not eligible for refunds:

• Perishable or consumable products.
• Digital products or e-gift cards.
• Custom or personalized items.
• Products labeled as Final Sale or clearance.
• Items damaged through misuse or improper handling.

1.3 Refund Process

Once your return is received and inspected, refunds are issued within 7–10 business days to your original payment method. You will be notified once your refund is processed.

1.4 Fees & Deductions

• Original shipping fees are non-refundable unless the item was defective or incorrect.
• Return shipping costs are the customer’s responsibility unless due to our error.
• A small restocking fee may apply in certain cases, communicated before processing.

2. Cancellation Policy

We do our best to accommodate cancellations when possible. Please review the terms below.

2.1 Cancellation Conditions

• Cancellation requests must be made before an order is processed or shipped.
• Custom or made-to-order items cannot be canceled once production begins.
• If your order has already shipped, you may request a return after delivery under our refund policy.

2.2 Cancellation Process

Please submit cancellation requests through our Contact Us page. Our team will confirm eligibility and next steps.

2.3 Fees for Cancellations

• If an order has been processed, cancellation may not be possible.
• Shipped orders must follow the refund and return process and may involve return shipping costs.

3. Exchanges

We are happy to exchange defective or incorrect items. Please contact us within 7 days of receiving your order.

3.1 Exchange Process

• Exchanges are subject to item availability.
• Products must be returned in original condition and packaging.
• If the issue is our responsibility, we will provide a prepaid return label.

4. Contact Us

For any questions about refunds, returns, or cancellations, please reach us through our Contact Us page. Our support team is always ready to assist.